IT and technology services in San Diego

Part time senior technology leadership covering strategy, roadmap, vendors, spending and security oversight, including fractional CIO and CTO work.

• Fractional CIO services: oversee a company's IT operations, suppliers, spending and improvement priorities.
• Fractional CTO services: direct architecture, technology selection, integrations and product development.
• Technology assessments: review existing systems, risks, costs and operational problems.
• Technology roadmaps: turn business objectives into a prioritised implementation plan.
• IT budget and licensing reviews.
• Vendor selection and management: evaluate providers, challenge proposals and coordinate delivery.
• Oversight of internal IT teams, MSPs and developers.
• Technical project leadership: manage migrations, new systems, office changes and modernisation.
• Technical due diligence and executive reporting.
• Technical hiring support: define roles and assess candidates.

Fractional CTO and technology leadership

Microsoft 365 tenant setup, email and file migrations, permissions, collaboration tools and security improvement for regulated San Diego firms. Google Workspace administration and migration support sit within the agreed scope.

• Tenant setup, administration and configuration reviews.
• Email migrations and mailbox administration.
• User, group, shared mailbox and license management.
• SharePoint, OneDrive and Teams configuration.
• File server and shared drive migrations.
• File permissions and external sharing cleanup.
• Collaboration and document management setup.
• Microsoft 365 security improvement projects.
• Google Workspace administration and migration support within the agreed scope.
• Staff training and support after deployment.

Microsoft 365 and Google Workspace

Office network design, business Wi Fi, network separation and business grade firewall administration for San Diego firms.

• Business network assessments and documentation.
• Office network design and implementation.
• Router, switch and wireless access point configuration.
• Business Wi Fi setup and troubleshooting.
• Guest, employee and equipment network separation.
• VLAN configuration and access restrictions between networks.
• Business grade firewall administration and maintenance.
• Firewall rule and remote access reviews.
• VPN setup and troubleshooting.
• DNS and DHCP administration.
• Network connectivity and performance troubleshooting.
• Secure connectivity between offices, cloud systems and remote users.

Networking, Wi Fi and firewalls

Backup configuration, restore testing, recovery runbooks and continuity planning for San Diego firms that cannot afford untested backups.

• Backup requirements and coverage assessments.
• Backup configuration and monitoring.
• Microsoft 365 and other cloud data backup setup.
• File, mailbox and system restore testing.
• Recovery procedures and runbooks.
• Recovery priority planning with management.
• Business continuity and disaster recovery planning.
• Coordination of recovery exercises and specialist recovery work.

Backup, recovery and business continuity

Jira Service Management, service desks and Atlassian Assets configuration, including CMDB style relationship modelling, for teams that need a clear record of requests, assets and dependencies.

• Jira configuration and administration.
• Jira Service Management setup and improvement.
• Service desks, request forms, queues and routing.
• Workflow, approval and escalation configuration.
• Project structures, permissions and reporting.
• Knowledge base and operating procedure organisation.
• Atlassian Assets implementation.
• Asset schemas, attributes and relationship modelling.
• Asset discovery and inventory imports.
• Configuration management databases and dependency mapping.
• Atlassian migration planning and implementation support.
• Administrator and end user training.

Service management and asset management

Workflow automation, internal business applications and structured forms that remove repetitive work, with documentation and handover. Tools are chosen to fit each business.

• Business process mapping and automation assessments.
• Workflow automation built on the tools that fit each business.
• Internal business applications.
• Digital forms and structured data collection.
• Approval and sign off processes.
• Employee onboarding and offboarding workflows.
• Document routing and processing.
• Scheduled reporting and notifications.
• Connections between Microsoft 365 and business systems.
• Removal of repetitive spreadsheet and copy and paste tasks.
• Workflow monitoring, troubleshooting and maintenance.
• Documentation and handover of automated processes.

Process automation

Existing business applications connected with internal tools, controlled access, testing and documented deployment.

• Connecting existing business applications.
• API and connector integrations.
• Data synchronisation between systems.
• Internal dashboards and reporting tools.
• Business portals and operational web applications.
• Client portals and controlled document access.
• Forms, intake tools and internal trackers.
• Automated report and PDF generation.
• Website implementation, hosting and maintenance.
• Access controls and authentication integration.
• Application testing, documentation, deployment and support.
• Prototypes and proofs of concept before larger development projects.

Systems integration and internal applications

Connected equipment, IoT and edge architecture, telemetry and controlled network boundaries, coordinated with laboratory, operations and quality teams.

• Connected device and equipment inventories.
• IoT and edge system architecture.
• Device to server connectivity and telemetry integration.
• Sensor data collection pipelines and dashboards.
• Equipment network segmentation.
• Secure remote access for equipment vendors.
• Device access, configuration and update planning.
• Secure transfer of instrument data to storage and analysis systems.
• Backup of equipment configurations and data.
• Documentation for equipment changes and technical handover.
• Coordination of changes with laboratory, operations and quality teams.
• Prototype integration of sensing hardware with software.

IoT, edge systems and IT/OT security

Some work is led and coordinated by Assets Digital with vetted specialist partners. Assets Digital stays accountable for the engagement: understanding the problem, setting scope, coordinating access and remaining responsible for delivery.

• Penetration testing and red team exercises: Assets Digital defines the scope, selects the testing team, coordinates access and leads remediation.
• 24/7 SOC or managed detection and response: Assets Digital selects and integrates the provider, onboards systems and manages the relationship and response responsibilities. Assets Digital does not run an in house SOC.
• Digital forensics and major incident response: Assets Digital coordinates the engagement, provides infrastructure knowledge and leads operational recovery alongside specialists.
• Independent audits, certification and attestations: Assets Digital implements controls and prepares evidence. Qualified independent parties perform the assessment. Assets Digital does not perform independent audits and does not certify.
• Large software, cloud or AI engineering projects: Assets Digital owns requirements, architecture, security expectations, acceptance criteria and delivery, with specialist engineers where required.
• Specialised industrial or embedded engineering: Assets Digital leads systems integration and deployment with the relevant controls, firmware, electronics or safety engineers.
• Large physical installations: Assets Digital designs and coordinates the technology work with cabling, electrical and installation contractors.