Hardware connected IoT platform
Architecture, deployment and security for a hardware connected IoT platform, taken from prototype to production.
Managed IT
Managed IT Services in San Diego for Regulated Firms
For San Diego life sciences, clinics, law and accounting firms that need reliable IT without a full in house team. Break fix IT waits for outages. Managed IT runs help desk, devices, identity, backup and security as one service, with plain English reviews and a 30 day guarantee on the agreed controls.
How does Assets Digital run managed IT?
Assets Digital runs managed IT as a repeatable operating model, from first audit through monthly review.
Discovery and baseline
Accounts, devices, network, backups and Microsoft Secure Score are audited. A written risk picture and plan set out what needs to change and in what order.
Onboarding and hardening
MFA is set on every account. Devices are enrolled and patched through Intune. Microsoft 365 Business Premium security is configured properly, business grade firewalls and Zero Trust access are put in place, and assets are documented.
Day to day support
A service desk with a named team who know the environment handles requests. Asset and licence management stay current.
Monthly rhythm
Patching and changes take place inside planned maintenance windows. Backups are tested, Microsoft Secure Score is tracked, and access is reviewed. For managed clients, Secure Score from 51% to 88.78% as a monthly average. 1,100+ threats blocked in four weeks. Downtime is held to planned maintenance windows.
Reporting and review
A plain monthly report covers what was done, what changed and what comes next. Regular strategy reviews and a roadmap keep priorities clear.
Continuous improvement
AI and workflow automation, built on the tools that fit each business, removes repetitive work. Documentation, training and compliance evidence are kept ready. Specialist work is led by Assets Digital with vetted partners.
When should a firm change IT providers?
A firm should review IT providers when support is hard to reach, problems repeat, growth adds friction or a contract comes up for renewal.
- Hard to reach provider
- Repeat problems
- Growth friction
- Contract renewal
What is included in managed IT in San Diego?
Managed IT in San Diego includes help desk, Microsoft 365 administration, staff onboarding and offboarding, patched devices, endpoint protection and a quarterly review.
- Remote support Monday to Friday 8am to 5pm
- Microsoft 365 admin
- Onboarding and offboarding
- Patched computers
- Endpoint protection
- Quarterly review
- Remote technical support and troubleshooting.
- Ongoing management of business computers and systems.
- Remote monitoring and maintenance.
- Operating system and application patch management.
- Employee technology onboarding and offboarding.
- Hardware procurement, configuration, replacement and retirement.
- Software installation and license administration.
- IT asset inventories and lifecycle management.
- Coordination with internet, telecommunications and software providers.
- Taking over an environment from an existing IT provider.
- IT documentation and regular service reviews.
How fast is managed IT support?
Managed IT responds within 1 business hour for urgent issues and 4 business hours for other issues, Monday to Friday, 8am to 5pm.
How does managed IT pricing work in San Diego?
Managed IT pricing combines a base fee with a fee per user and per computer. Dollar figures stay off this site and are quoted after a 15 minute call.
Base fee plus a fee per user plus a fee per computer. No dollar figures. Counts checked each month. Onboarding is a one time fee, quoted up front. Onsite visits, after hours work and larger projects are priced separately and agreed first.
How does a firm switch IT providers?
A firm starts with a 15 minute call and a same day quote. Assets Digital handles the handover with the current provider and runs a 30 day onboarding.
Book a 15 minute call, get a same day quote, and Assets Digital handles the handover with the current provider. Onboarding takes 30 days. See Switching Providers.
Who is this service for?
Managed IT serves San Diego clinics, law firms, accounting firms, life sciences companies and the further professional sectors listed below.
What is the 30 day guarantee?
The managed IT guarantee applies to the agreed controls: if those controls are not in place in 30 days, work continues at no extra charge until the agreed controls are in place.
What can be added to managed IT?
AI Safety Check, automation and engineering can be added to managed IT.
What is AI Operations Partner after managed IT?
AI Operations Partner is the monthly retainer after Managed IT and an AI Safety Check for ongoing work on approved AI tools and automations.
After Managed IT and an AI Safety Check, an AI Operations Partner engagement can set up, run and improve approved AI tools and automations for the team.
How is managed IT different from break fix IT?
Break fix waits for tickets and outages. Managed IT monitors, patches, runs identity and backup, and reviews risks every quarter.
What happens in the first 30 days?
The first 30 days of managed IT list devices and accounts, set a security baseline, turn on MFA, roll out endpoint protection, check backups and sign off a written controls list.
- List devices and accounts.
- Set a security baseline.
- Turn on MFA.
- Roll out endpoint protection.
- Check backups.
- Sign off a written controls list.
Can Safe AI be added to managed IT?
We find out how your team is already using AI, lock it down, train them, and keep it safe every month.
Safe AI is available as an add on to managed IT, starting with an AI Safety Check, followed by Safe AI Setup and Managed Safe AI.
Start with an AI Safety Check, then Safe AI Setup, then Managed Safe AI.
How does managed IT compare with an in house hire?
Managed IT covers help desk, security and Microsoft 365 administration for a monthly fee with a written scope. One senior hire rarely covers that stack alone.
Proof
- Secure Score from 51% to 88.78% for managed clients, as a monthly average. 1,100+ threats blocked in four weeks.
- Downtime held to planned maintenance windows.
88.78%Microsoft Secure Score
1,100+ threats blocked in four weeks
Case studies
Series B life sciences firm
An embedded CIO capacity for a Series B life sciences firm. IT and operational technology were brought together, with Zero Trust and compliance ready infrastructure.
Professional services firm
An aging technology environment rebuilt for a professional services firm, migrated to Microsoft 365, centralised and stabilised.
Reported outcomes from an FDA regulated life sciences engagement
FDA regulated life sciences firm: 14 days contract to production, 100% of staff trained and attested, no reported validation incidents or audit findings.
These are reported engagement outcomes. This does not mean an FDA inspection was passed.
FAQ
Book a 15 minute call
Same day quote after a 15 minute call.