Service management and asset management
What is included in service management and asset management?
The service management engagement covers Jira Service Management, service desks and Atlassian Assets configuration, including CMDB style relationship modelling, for teams that need a clear record of requests, assets and dependencies.
- Jira configuration and administration.
- Jira Service Management setup and improvement.
- Service desks, request forms, queues and routing.
- Workflow, approval and escalation configuration.
- Project structures, permissions and reporting.
- Knowledge base and operating procedure organisation.
- Atlassian Assets implementation.
- Asset schemas, attributes and relationship modelling.
- Asset discovery and inventory imports.
- Configuration management databases and dependency mapping.
- Atlassian migration planning and implementation support.
- Administrator and end user training.
Who is service management and asset management for?
Service management and asset management serves regulated San Diego firms and teams needing a written scope for technology work.
Regulated San Diego firms and teams needing a written scope for technology work. Relevant sectors include clinics, law firms, accounting and CPA firms and life sciences companies.
Which San Diego areas does this service cover?
Service management and asset management is available across San Diego County, including the areas linked below.
How does this service sit with Managed IT and cybersecurity?
Service management and asset management can be scoped alongside Managed IT and cybersecurity. Managed IT covers day to day support, while cybersecurity covers deeper controls.
How is scope agreed and who stays accountable?
Assets Digital agrees the work in writing before delivery and stays accountable for scope, access coordination and delivery. Independent audits and certifications remain with qualified independent parties.
How does asset relationship mapping compare with a simple inventory?
A simple inventory lists assets. Relationship mapping records dependencies between systems so requests, changes and service work can be organised.